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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Replace Cleaning Cartridge (Fuser Web) Message
more...
- Black Lines on Copies
Clean the Document Cover, Document Glass, and the Second Side Scanning Lens Assembly (Optical Glass) . The components include the Document Cover, the Document (Platen) Glass, and the Second Side Scanning Lens Assembly (Optical Glass). NOTE: The Document Glass is made up of two parts; the Document Glass and the CVT Glass strip. more...
- Paper Jam in Paper Tray 1, 2, 3, or 4
Paper Jam in Paper Tray 1, 2, 3, or 4 . Clear the Paper Jam in Paper Tray 1, 2, 3, or 4 . NOTE: The Touch Screen will display a 'Paper Jam' message and indicate which paper tray to open to remove the jammed paper. more...
- Light, Faint, or Faded Copies
Lighten or Darken Copies, or Adjust the Sharpness of Copies . From the Copy screen, select the [Image Quality] tab. NOTE: The lightness / darkness of the image can also be adjusted at the bottom, right of the Copy tab. more...
- Paper Jam in High Capacity Feeder (HCF / Paper Trays 6 and 7)
Paper Jam in High Capacity Feeder (HCF / Paper Trays 6 and 7) . Clear the Paper Jam in High Capacity Feeder (HCF / Trays 6 & 7) . Open the tray in the HCF where the paper jam occurred. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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